Last updated: 7/10/2026
1. Who we are
EzTowForm ("we", "us", "the Service") is a software platform that lets licensed towing companies collect digital tow-authorization forms from vehicle owners or their agents. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
2. Eligibility & accounts
You must be at least 18 years old and legally authorized to operate a towing business in your jurisdiction. You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping your credentials confidential.
3. Nature of the Service — no legal advice
EzTowForm is a tool that helps you capture signatures, photos, ID data, and vehicle information. We are not a law firm, we do not provide legal advice, and we do not certify that any specific authorization form, clause, or workflow complies with the tow, consumer, or privacy laws of your city, state, or country. You are solely responsible for ensuring that (a) your tow operation is legally authorized, (b) each tow you record has valid legal grounds, (c) the customer signing has authority to authorize the tow, and (d) your customized legal text meets local requirements.
4. Customer content & data you collect
Through the Service you will upload personal data of third parties, including driver-license scans, names, addresses, ID numbers, GPS coordinates, IP addresses, signatures, vehicle photos, VIN numbers, and license plates. You represent and warrant that:
- You have a lawful basis (contract, legitimate interest, consent, or legal obligation) to collect and process that data.
- You have provided the required notices to the individuals concerned.
- You will not upload data that you are not entitled to process, and you will not use the Service for unlawful, harassing, or discriminatory purposes.
- You will retain and delete records in accordance with applicable law, and honor data-subject requests you receive.
You grant us a limited license to host, process, transmit and display that content solely to provide the Service to you.
5. Acceptable use
You will not: (i) reverse engineer, resell, or sublicense the Service; (ii) upload malware, scrape, or attempt to bypass security or usage limits (including the subscription paywall); (iii) impersonate another person or company; (iv) use the Service to tow a vehicle in violation of law; (v) use the Service to store data unrelated to a bona fide tow event.
6. Subscriptions & payments
Paid plans are billed through our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by the Paddle Checkout Buyer Terms and our Refund Policy.
7. Service availability
We work hard to keep the Service up, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, outages of upstream providers (hosting, SMS, AI OCR), and force-majeure events may temporarily affect access.
8. Third-party services (OCR, SMS, storage)
The Service uses third-party providers for optical character recognition of ID documents, SMS/WhatsApp delivery, cloud hosting, database, and file storage. Data you submit is transmitted to those providers strictly to deliver the feature you requested. We do not sell your data or your customers' data.
9. Warranty disclaimer
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that OCR results, extracted ID data, GPS coordinates, or generated PDFs are error-free or admissible as evidence in any specific proceeding. You must review and confirm every OCR result before relying on it.
10. Limitation of liability
To the maximum extent permitted by law, EzTowForm and its owners, employees, and suppliers will NOT be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, business interruption, damage to towed vehicles, wrongful-tow claims, disputes between you and your customers, regulatory fines, or claims arising from your customers' personal data — even if we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to the Service is limited to the amount you actually paid us in the twelve (12) months preceding the event giving rise to the claim, or USD $100, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded under applicable law (fraud, gross negligence, death or personal injury caused by our negligence).
11. Indemnity
You will defend, indemnify, and hold harmless EzTowForm from and against any third-party claims, damages, penalties, and reasonable legal fees arising out of: (a) your use of the Service; (b) any tow you initiated or recorded; (c) the personal data you uploaded (including driver-license scans, VINs, photos, and signatures); (d) your violation of law or of these Terms; or (e) disputes with your customers, drivers, or employees.
12. Termination
We may suspend or terminate your account for material breach, non-payment, fraud, security risk, or repeated violations. On termination we may delete your data after a reasonable export window. You may cancel at any time via your subscription management portal.
13. Changes
We may update these Terms. Material changes will be posted here with an updated "Last updated" date; continued use of the Service constitutes acceptance.
14. Governing law
These Terms are governed by the laws of the jurisdiction in which EzTowForm is established, without regard to conflict-of-law rules. Disputes will be resolved in the competent courts of that jurisdiction, unless mandatory consumer-protection law provides otherwise.
15. Contact
Questions about these Terms: use the contact details on our website or on the authorization form.
See also: Privacy Notice · Refund Policy