Terms of Service

Version 1.1 — Last updated: August 21, 2026

1. Who we are

EzTowForm LLC, a Florida limited liability company ("we", "us", "the Service"), is the seller and provider of the Service. EzTowForm is a software platform that lets licensed towing companies collect digital tow-authorization forms from vehicle owners or their agents. Your contract for the Service is with EzTowForm LLC. By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service. Contact: info@eztowform.com.

2. Eligibility & accounts

You must be at least 18 years old and legally authorized to operate a towing business in your jurisdiction. You are responsible for the accuracy of the information you provide, for all activity under your account, and for keeping your credentials confidential.

3. Nature of the Service — no legal advice

EzTowForm is a tool that helps you capture signatures, photos, ID data, and vehicle information. We are not a law firm, we do not provide legal advice, and we do not certify that any specific authorization form, clause, or workflow complies with the tow, consumer, or privacy laws of your city, state, or country. You are solely responsible for ensuring that (a) your tow operation is legally authorized, (b) each tow you record has valid legal grounds, (c) the customer signing has authority to authorize the tow, and (d) your customized legal text meets local requirements.

4. Customer content & data you collect

Through the Service you will upload personal data of third parties, including driver-license scans, names, addresses, ID numbers, GPS coordinates, IP addresses, signatures, vehicle photos, VIN numbers, and license plates. You represent and warrant that:

You grant us a limited license to host, process, transmit and display that content solely to provide the Service to you.

5. Acceptable use

You will not: (i) reverse engineer, decompile, disassemble, or attempt to derive the source code, data model, prompts, or workflows of the Service; (ii) resell, rent, sublicense, or provide the Service to third parties as a service bureau; (iii) upload malware, scrape, crawl, or attempt to bypass security or usage limits (including the subscription paywall); (iv) impersonate another person or company; (v) use the Service to tow a vehicle in violation of law; (vi) use the Service to store data unrelated to a bona fide tow event.

5.1 Safe use — never use the Service while driving or operating equipment

The Service is a mobile application. You and your drivers must not view, type into, photograph with, scan with, sign in, or otherwise interact with the Service while operating a tow truck or any other motor vehicle, while a vehicle is in motion, or while operating a winch, boom, wheel-lift, or other towing equipment. All data entry, photo capture, ID and VIN scanning, and signature collection must be performed only when the vehicle is safely stopped, parked, and secured, and when the operator is not engaged in a task that requires their attention for safety.

You are solely responsible for training, supervising, and enforcing this rule with your drivers, employees, and contractors, and for complying with all distracted-driving, hands-free, commercial-motor-vehicle, FMCSA, OSHA, and workplace-safety laws and regulations that apply to you. The Service contains no feature that requires or encourages use while driving.

We are not responsible for, and you release and will indemnify us from, any death, bodily injury, property damage, collision, citation, fine, license action, insurance claim, workers-compensation claim, or other loss arising out of or related to the use of the Service, a mobile device, or a device screen while driving or while operating towing equipment, whether by you, your drivers, your employees, your contractors, a customer, or any third party. This allocation of risk applies regardless of the theory of liability and survives termination of your account.

6. Intellectual property

EzTowForm — including the name "EzTowForm", the logo, the software, source code, database schema, user interface, screen flows, wizard steps, form layouts, PDF templates, legal-clause templates, OCR prompts, documentation, marketing copy, videos, and all related know-how (collectively, the "Platform") — is the exclusive property of EzTowForm and its owner, and is protected by copyright, trademark, trade-secret, and other intellectual-property laws. First published and in commercial use since 2026.

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Platform for your own towing operations for as long as your subscription is current. No other rights are granted. Nothing in these Terms transfers ownership of the Platform, or of any feedback, feature request, or suggestion you provide (which you assign to us, royalty-free, and which we may implement without obligation or compensation).

You retain ownership of the data you upload (your records, photos, and customer information). We claim no ownership of it beyond the hosting license in Section 4.

7. Confidentiality & no competing product

Access to the Service exposes you to non-public information: internal workflows, screen designs, PDF and legal templates, data structures, pricing logic, and feature roadmaps ("Confidential Information"). You agree to keep Confidential Information confidential and to use it solely to operate your own towing business.

You agree that you will not, directly or indirectly, and will not permit any employee, contractor, affiliate, or third party acting on your behalf to: (a) copy, clone, or substantially reproduce the Platform or any material portion of it; (b) use the Platform, its screens, templates, or outputs as a specification, reference, or training input to build, commission, or assist in building a competing or substantially similar product or service — including by supplying screenshots, exports, recordings, or descriptions of the Platform to a developer or to an artificial-intelligence tool for that purpose; or (c) access the Service for the purpose of benchmarking for, or developing, a competing product.

This Section survives termination for three (3) years. Breach causes irreparable harm for which damages alone are inadequate, and we may seek injunctive relief in addition to any other remedy, plus recovery of reasonable attorneys' fees.

8. Subscriptions & payments

Paid plans are billed through our reseller. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by the Paddle Checkout Buyer Terms and our Refund Policy.

9. Service availability

We work hard to keep the Service up, but we do not guarantee uninterrupted or error-free operation. Scheduled maintenance, outages of upstream providers (hosting, SMS, AI OCR), and force-majeure events may temporarily affect access.

10. Third-party services (OCR, SMS, storage)

The Service uses third-party providers for optical character recognition of ID documents, SMS/WhatsApp delivery, cloud hosting, database, and file storage. Data you submit is transmitted to those providers strictly to deliver the feature you requested. We do not sell your data or your customers' data.

11. Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that OCR results, extracted ID data, GPS coordinates, or generated PDFs are error-free or admissible as evidence in any specific proceeding. You must review and confirm every OCR result before relying on it.

12. Limitation of liability

To the maximum extent permitted by law, EzTowForm and its owners, employees, and suppliers will NOT be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost data, lost goodwill, business interruption, damage to towed vehicles, wrongful-tow claims, disputes between you and your customers, regulatory fines, or claims arising from your customers' personal data — even if we have been advised of the possibility of such damages. Our aggregate liability for any claim arising out of or relating to the Service is limited to the amount you actually paid us in the twelve (12) months preceding the event giving rise to the claim, or USD $100, whichever is greater. Nothing in these Terms excludes liability that cannot be excluded under applicable law (fraud, gross negligence, death or personal injury caused by our negligence).

13. Indemnity

You will defend, indemnify, and hold harmless EzTowForm from and against any third-party claims, damages, penalties, and reasonable legal fees arising out of: (a) your use of the Service; (b) any tow you initiated or recorded; (c) the personal data you uploaded (including driver-license scans, VINs, photos, and signatures); (d) your violation of law or of these Terms; or (e) disputes with your customers, drivers, or employees.

14. Termination

We may suspend or terminate your account for material breach, non-payment, fraud, security risk, misuse of Confidential Information, or repeated violations. On termination we may delete your data after a reasonable export window. You may cancel at any time via your subscription management portal.

15. Changes

We may update these Terms. Material changes will be posted here with an updated "Last updated" date; continued use of the Service constitutes acceptance.

16. Governing law

These Terms are governed by the laws of the State of Florida, USA, without regard to conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Florida, unless mandatory consumer-protection law provides otherwise.

17. Notice and cure before any claim

Before filing any claim, demand, complaint, or chargeback, you must first send us a written notice describing the issue, the amount at stake, and the resolution you want, and give us thirty (30) days to resolve it in good faith. Claims filed without this notice may be dismissed or stayed. Nothing here prevents either party from seeking urgent injunctive relief to protect intellectual property or confidential information.

18. Binding arbitration & class-action waiver

Except for small-claims matters and injunctive relief for IP/confidentiality, any dispute that is not resolved under Section 17 will be settled by final and binding individual arbitration administered in Florida under the rules of a recognized arbitration provider, conducted in English. You and we waive any right to a jury trial and to participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding. If this waiver is found unenforceable for a particular claim, that claim (and only that claim) will proceed in the Florida courts named above.

19. Time limit for claims

Any claim arising out of or relating to the Service or these Terms must be filed within one (1) year after the claim arose, or it is permanently barred, to the maximum extent permitted by law.

20. Bad-faith claims, abuse, and fees

You agree not to file frivolous, fraudulent, or bad-faith claims, complaints, regulatory reports, chargebacks, or public statements you know to be false about EzTowForm. If a claim or chargeback you bring is found to be frivolous, fraudulent, or brought in bad faith, you are responsible for our reasonable attorneys' fees, arbitration costs, chargeback fees, and related expenses. Initiating a chargeback instead of following our Refund Policy is a material breach and may result in immediate account suspension.

21. No third-party beneficiaries; your customers

These Terms are solely between you and EzTowForm. No vehicle owner, driver, insurer, lienholder, law-enforcement agency, or other third party is a beneficiary of these Terms or has any right to enforce them or to claim against us. You are the controller of the data you collect from your customers and the sole party responsible to them for the tow, the fees charged, the accuracy of the record, and any dispute arising from it.

22. Records, signatures, and evidence

Electronic signatures, timestamps, GPS coordinates, and PDFs generated by the Service are records of what was captured on the device at the time. We do not guarantee that any record will be accepted as evidence by any court, agency, insurer, or police department, and we are not responsible for records lost, altered, or deleted after they leave the Service or for records you fail to keep under applicable record-retention law.

23. Force majeure

Neither party is liable for delay or failure to perform caused by events beyond reasonable control, including outages of hosting, SMS, or AI providers, internet or power failure, cyberattacks, natural disasters, labor actions, war, or government action.

24. Assignment, severability, entire agreement

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision is held unenforceable, the rest remains in full force and the unenforceable provision is limited to the minimum extent necessary. These Terms, together with the Privacy Notice and Refund Policy, are the entire agreement between us and supersede all prior discussions, marketing statements, or representations. No failure to enforce any provision is a waiver of it.

25. Contact

Questions about these Terms, or the written notice required by Section 17: use the contact details on our website or on the authorization form.

© 2026 EzTowForm. All rights reserved. "EzTowForm" and the EzTowForm logo are trademarks of their owner. Unauthorized reproduction of the platform, its templates, or its workflows is prohibited.

See also: Privacy Notice · Refund Policy